Store Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
A Note About Our Bike Prices
You may have noticed that our bicycle prices appear to be greater than MSRP for the brands that we carry. As of 2021, we started adding on the freight cost to each bike's MSRP. As a small bike shop in this ever changing world, the cost of freight is not something that we can absorb financially. We choose to add it into the MSRP so that there are no surprises at checkout. Other shops and other industries (like the automotive industry) are happy to tack on destination fees at the register, which can be an unpleasant surprise. Adding freight into the bike's price tag is the most transparent and honest way we can go about pricing our bicycles.
However, it is impossible to keep up with bike inventory that is not in store but available at the warehouse. Please note that these bikes may incur an additional freight fee not reflected in your online shopping cart. Please call or email us if you have any concerns.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective.
Merchandise returned that appears used, and/or merchandise that is special ordered (shown on this website as available "in warehouse") is subject to a restocking fee of 20%.
New bikes returned will incur a 20% restocking fee. We cannot take back used bikes, but they can be sold on consignment instead.
No returns on used soft goods, footwear, or helmets.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.
Labor fees, such as custom wheel builds or other services, are non-refundable.